Privacy Policy

This policy explains how Lofty Cleans collects and uses personal information when you contact us or request a quote for window or exterior cleaning.

Who we are

Lofty Cleans is a window and exterior cleaning business based in Hereford, Herefordshire. You can contact us on 07356 211527 or at info@loftycleans.co.uk.

What information we collect

When you submit an enquiry we collect the details you give us: your name, business name where relevant, telephone number, email address, property address and postcode, details about the property and surfaces to be cleaned, access notes and any message you send.

Why we use it

We use your information to respond to your enquiry, prepare a quotation, arrange work and keep a record of the enquiry. We rely on your consent and our legitimate interest in responding to enquiries about our services.

Who we share it with

We do not sell your information. Enquiry details are stored securely using our website and hosting providers, who process data on our behalf.

How long we keep it

Enquiry records are kept only as long as needed to respond, deliver the work and meet any legal or accounting obligations, after which they are deleted.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Contact info@loftycleans.co.uk and we'll respond as soon as we can. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

Information about cookies used on this website is set out in our Cookie Policy.